Technical Report Number
Early work in the dield of natural language processing was based on the assumption that humans interact with computers in the same way they do with other humans. However, more recent work seems to indicate otherwise. We conducted an experiment to explore human-computer interactions for a limited domain. The results that we obtained are consistent with recent findings. In a limited domain, when communicating with computers, people keep utterances very brief, pronomial references to a minimum and the conversation very focused. From the data that we have gathered, it is not clear whether it is the conversational partner or the limited domain which influences the speech patterns of people to a greater extent. However, the experimental data strongly suggests that people adapt their style of communication as they get more acquainted with the capabilities of their conversational partner. These findings suggest that to build a natural language system for human-computer dialogue, it is not necessary to model all of human language.
Balentine, Jennifer; Berry, Umesh; and Johnstone, Anne, "The DIM system: WOZ Simulation Results - Phase I" Report Number: WUCS-92-20 (1992). All Computer Science and Engineering Research.