Searchable Title

Development and Validation of an Instrument to Measure and Manage Organizational Process Variety. Copyright: Creative Commons License.

Reference Type

Journal Article

Authors, Section

Zelt, S.; Recker, J.; Schmiedel, T.; Vom Brocke, J.

Title, Section

Development and Validation of an Instrument to Measure and Manage Organizational Process Variety. Copyright: Creative Commons License.

Publication Year

2018

Journal Title

PloS one

Volume

13

Issue

10

Pages

e0206198

Availability

online

PMID

PMID: 30352104

DOI

10.1371/journal.pone.0206198

Abstract

Full text in Files S2 and S3 on website. Organizational processes vary. Practitioners have developed simple frameworks to differentiate them. Surprisingly, the academic literature on process management does not-it typically strives for one method to manage all processes. We draw on organizational information-processing theory to systematically develop a new, theoretically motivated classification model for organizational processes. We validate this model using survey data from 141 process practitioners of a global corporation. We derive three distinct types of processes and demonstrate that an understanding of process variety based on process dimensions can differentiate processes better than existing frameworks used in practice. Our findings can enable process managers to make informed decisions and serve as a basis for contingent process management.

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